In-Store

  • What payment methods do you accept?

    We accept payment by cash and all major Credit and Debit cards – Visa, Visa Electron, MasterCard and American Express – as well as by Shukrans and Splash Gift Vouchers.

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  • How do I apply for a job at Splash?

    You can check out our vacancies and apply for jobs on our Careers page.

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  • How do in-store returns and exchanges work?
    1. You can either return a product for a credit note or exchange a product for an item of the same value, within 14 days of purchase.  Please make sure your returns are in their original condition and packaging, and do include the original payment receipt.
    2. If a product is defective, we will first try to repair it; if it cannot be repaired, we will be happy to exchange it for a new one. However, if it cannot be exchanged for some reason, we will refund its total value.
    3. For hygienic reasons, no exchange will be offered on lingerie, underwear and accessories.

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  • Where’s my nearest Splash store?

    Enter your current city on our  Store Locator  to find the Splash store nearest you.

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  • What are Splash’s store timings?

    All Splash stores are operational 365 days a year. Store timings may differ by location – use our Store Locator to get store timings of a Splash outlet near you.

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  • If I don’t use the full value of the Splash Voucher in one visit, do I get credit for the remainder?

    No, sorry. Gift Vouchers are for one-time use and aren’t reusable. If the total value of a Gift Voucher isn’t used in a single transaction, the remaining value becomes null and can’t be used in a subsequent transaction.

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  • Can I combine my Splash Gift Voucher with other offers or specials?

    No. Splash Gift Vouchers can only be redeemed on non-sale and non-promotional items.

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  • Can I top up the Gift Voucher?

    At the moment, no, you can’t top up your Gift Voucher. You can, however, buy a new Gift Voucher instead.

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  • Can I buy a Splash voucher as a gift for someone else?

    Absolutely! A Splash Gift Voucher makes a great present for your loved ones. Please note, terms and conditions apply.

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  • How do I redeem my Gift Voucher?

    You can use your Splash Gift Voucher to pay fully or partly for any Splash product at any Splash store. Redeeming the voucher is simple – just present it at the time of billing. If the value of your purchase is greater than the value of the voucher, you can pay the balance using another payment method such as Debit or Credit card, or cash. Splash Gift Vouchers can be used for one transaction only, so any remaining balance cannot be used at another time.

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  • Where can I buy a Gift Voucher?

    You can buy Splash Gift Vouchers from any Splash store near you.

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  • I shop at Splash often. Do you have a loyalty programme?

    Yes, we do. Shukran is an exciting loyalty programme and our way of saying thank you to loyal customers like you. You can earn Shukrans shopping at Splash or at any other participating outlet and redeem them for great rewards.

    If you shop often at our outlets across the GCC and Jordan, this programme adds value to your shopping experience by offering great rewards and benefits. By signing up for the programme, you get:

     

    1. Free membership for life.
    2. Shukrans and rewards across a wide range of participating outlets.  
    3. The chance to earn Shukrans even during sales and promotions.
    4. Exclusive offers, including special invitations to in-store activities and sale previews

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  • How do I sign up for the Shukran Loyalty Programme?

    There are four different ways by which you can enrol in the programme:

     

    1. Fill up an application form available across all participating outlets.
    2. Visit shukranrewards.com and create a new account.
    3. Sign up via SplashFashions.com.
    4. Download the Shukran app and enrol.

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  • Is there a minimum spend amount or a joining fee to become a Shukran member?

    No, membership to Shukran is free for life. Just sign up at any of our participating outlets or online, and you’re ready to enjoy the programme.

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  • Do you offer wholesale ?

    Yes, we offer wholesale purchasing. Please get in touch with our wholesale team by writing to [email protected]

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  • I need more information about the Shukran Loyalty programme. Who can I contact?

    For any programme or account-related questions, call the Shukran Member Services Centre at 800 124 6622 from 9:00 AM to 10:00 PM, Sunday to Wednesday, and from 9:00 AM to 12:00 AM on Thursdays, Fridays and Saturdays. You could also visit the Help and Support section of the Shukran website.

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  • How can I contact you?

    We're here to help you. You can contact us by e-mail or phone. You can also visit us at your nearest Splash store. To help us assist you more quickly, please have your order or account information available.

    By phone:

    800-111-10CP (800-1111027)

     

    For any queries related to your online purchase on SplashFashions.com: [email protected] 

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