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Splash KSA
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
View all 6
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Tracking and Delivery
8
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
Do you deliver to countries outside Saudi Arabia?
View all 8
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 18
Returns Policy
31
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was SAR 200 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
View all 31
Returns Process
12
How do I return an order?
Can I return my online purchases to a store?
To which store can I return my Iconic purchases from SplashFashions.com?
Can I book a return online?
When will you pick up the products I want to return?
View all 12
My Account
6
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 6
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
View all 7
Shipping
4
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
Payments
17
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 17
In-Store
17
What payment methods do you accept?
How do I apply for a job at Splash?
How do in-store returns and exchanges work?
Where’s my nearest Splash store?
What are Splash’s store timings?
View all 17
Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Warranty
0
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 9
Kiosk
0
Other Information
12
ENBD Offer Terms and Conditions:
STCPay Offer T & C
Will I have to pay separate shipping charges for each brand?
Do I need a separate sign-in username and password for each brand site?
Can I still use My Credit to shop any brand?
View all 12
Business Update - KSA
Business Update
8
What measures are you taking to ensure the safety of my products?
I want to place a Click & Collect order?
I have received an email informing me that my order has been cancelled.
I am unable to select my preferred store for click & collect
I have a credit note which expired whilst your stores were closed, is there anything I can do?
View all 8
Most popular questions
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I cancel my order?
When will I receive my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions